Ready to Thrive in 2025? The 2025 SBE Annual Conference is Here – The Premier Event for HVAC, Plumbing, and Electrical Contractors. Get Your Tickets Now!
Trusted Technician
Date: February 4 & 5, 2025
Location: Richmond, VA
Member Cost: $900/person
Non-Member Cost: $1,200/person
Spring Into Demand Season - This training is designed to help technicians build trust with customers, open more opportunities, increase close rates, and improve their annual revenue. These skills will show growth within your business, building each technician to generate more and have a successful summer.
Building Customer Trust: Techniques to establish strong, trust-based relationships with customers and avoid sounding like a salesperson.
High-Value Visits: A beginning-to-end process to run demand, maintenance, and tune-up visits that maximize opportunities
Increasing Close Rates: Proven methods to improve your success rate on service calls by asking questions and uncovering customer needs.
Customer Loyalty: Ways to keep customers coming back and using your services.
Introduction to Customer Trust: Understanding the importance of trust in customer relationships and what actually creates and builds trust.
Effective Communication Skills: How to communicate effectively and empathetically with customers through question-asking and listening.
Running a Successful Maintenance Visit: A step-by-step guide to conducting thorough and profitable maintenance visits that identify all customer needs and provide solutions.
Handling Objections: Techniques to address and overcome common customer objections without sounding pushy or like a salesperson.
Closing the Sale: Tips and tricks to increase your close rates and your customer satisfaction.
Building Long-Term Relationships: Strategies to maintain and enhance customer loyalty.
Who Should Attend: Technicians who want to enhance their ability to provide more value to customers and increase their annual revenue.
Dates: February 4 & 5, 2025
Where: Venue TBD
Times: Tuesday, February 4, 2025 - Registration 7:30 am, Class 8:00 am - 4:00 pm
Times: Wednesday, February 5, 2025 - Class 8:00 am - 4:00 pm
Lunch will be served from 11:00 AM - 12:00 PM. If you have any dietary restrictions, please let us know as soon as possible.
