Sbe logo whiteCall

Events

Upcoming events with SBE

Regional Training

In‑Person

1st Annual SBE CSR & Dispatch Training & Awards Summit

* SPECIAL OFFER: For every CSR/Dispatcher ticket purchased, send an owner or manager free!

Walk away inspired and part of a community of CSR & Dispatchers across the United States & Western Canada.

2 Day Training will leave you with the ability to:

  • Book the Call
  • Resolve Complaints with One Call Resolution
  • Feed the Hot Hand
  • Manage the Company Pipeline
  • Create Games
  • Have Fun

What You Get From the Summit

  • 2-day CSR/Dispatch Training
  • CSR/Dispatch Mastermind Group Discussions
  • Happy Hour Day 1
  • 1st Annual 2023 CSR & Dispatch Awards
    • 2023 CSR/Dispatch Training Champion (Company)
    • 2023 CSR/Dispatch Training Champion (Person)

Upcoming Date | City:

In‑Person

2-Day Trusted Technician

​Learn the secrets of million-dollar service technicians. Without a constant focus on the skills needed to make money - you lose.

  • Average Tickets Drop
  • Close Rates Drop
  • Morale Suffers
  • Top Performers Leave
  • Poor Performers Stay
  • Cash Disappears

Eliminate distractions of the day-to-day operations in your business while preparing your teams to crush and dominate your competition.

Upcoming Dates | Cities:

In‑Person

CSR | Dispatch

The 2 most important positions in the business are CSR & Dispatch.

Walk away with the ability to:

  • Book the Call
  • Resolve Complaints with One Call Resolution
  • Feed the Hot Hand
  • Manage the Company Pipeline
  • Create Games
  • Have Fun

Upcoming Dates | Cities:

In‑Person

2‑Day Trusted Advisor for Comfort Consultants

Are you and your team ready to elevate your HVAC sales game and stand out in a competitive market? Your team will leave with a comprehensive, step-by-step sales process - equipped with the insights to foster lasting relationships and drive successful outcomes. Join us for a two-day training event designed specifically for HVAC professionals like you– and emerge as Trusted Advisors capable of navigating customer interactions with skill and confidence.

Why Attend the HVAC Trusted Advisor Class?

  • Proven Process: Learn the complete sales process used by a leading HVAC residential company.
  • Practical Skills: Gain hands-on experience with the latest sales techniques and tools that you can immediately apply to your work.
  • Stand Out: Learn a new approach to sales that will make you stand out from any competition and win more estimates.
  • Boost Your Sales: Discover proven strategies to increase your sales figures, improve customer satisfaction, and grow your business.

Upcoming Dates | Cities:

Virtual Events

SBE is always partnering with innovative industry service providers to bring you the latest tools for your Home Services Business. Stay Tuned for all of the virtual events coming in 2024.

Webinar with Mandy Rewis from AnswerForce

How to Answer More Calls and Win More Jobs

Join the AnswerForce team to learn how home service businesses can stop missing calls and respond to inquiries faster.

Key Takeaways:

  • How to manage after-hours calls and support your team
  • Set up your lead capture for maximum success
  • How to respond to web inquiries in minutes
  • Make your processes scalable for call surges

Who should attend: Owners, GM’s, Service Managers, Dispatch or Office Managers

Duration: 30 minutes

Start Time: 10:30 AM PST | 11:30 AM MST | 12:30 PM CST | 1:30 PM EST

Date: Wednesday, May 8, 2024

Register

Webinar with Edward Medor from Workiz

Automate & Accelerate: Unleashing the power of Workiz for Field Service Management

Ready to revolutionize your field service business? Join us for "Automate & Accelerate: Unleashing the Power of Workiz for Field Service Management" and discover firsthand how Workiz can transform your operations, elevate your customer experience, and propel your business to new heights of success!

In this webinar, you will:

  • Discover how Workiz serves as a comprehensive communications platform, streamlining interactions with customers, technicians, and team members.
  • Learn how to efficiently manage appointments and dispatch technicians using Workiz's intuitive scheduling tools, ensuring smooth operations and optimal resource utilization.
  • Explore the seamless invoicing capabilities of Workiz, including the ability to generate invoices, track payments, and manage client billing details effortlessly.
  • Gain insights into Workiz's robust features for selling service maintenance agreements, processing payments securely, and leveraging advanced tools for business growth and success.

Who should attend: HVAC, Plumbing & Electrical Service Companies: Owners, GM’s, Service Managers, Dispatch or Office Managers

Duration: 30 minutes

Start Time: 10 AM PST | 11 AM MST | 12 PM CST | 1 PM EST

Date: Tuesday, May 14, 2024

Register