Ready to Thrive in 2025? The 2025 SBE Annual Conference – The Premier Event for HVAC, Plumbing, and Electrical Contractors is Here! Early Bird Pricing Ends 11/29 – Tickets Available Now!
Imagine a team that's on the same page working towards a common goal. To accelerate the results for your business, our SBE trainers will fly directly to you and provide custom training for your home service team anywhere in North America.
Everything we teach in our virtual and regional events, we teach in the comfort of your facility, and we customize it to what your team wants and needs when you book On-Site Training with us.
This training is designed to help technicians build trust with customers, improve average tickets, increase close rates, and enhance customer loyalty. These skills will ensure your business remains profitable through every season, especially during the slower or colder months.
Who Should Attend: Technicians and Service Managers looking to improve their customer interaction skills and maximize their revenue during maintenance visits.
This training is not just another sales training. It's a targeted solution for anyone in your organization who runs estimates for new HVAC equipment sales, providing them with the tools and strategies needed to not just compete but to excel by standing out and delivering the highest customer service.
Who Should Attend: Comfort Consultants and Sales Managers looking for a proven start-to-finish process for running HVAC system estimates.
"Great training! Role-playing was engaging. The material was presented well. The trainer was great with answering any questions we had and was open to having conversations before, during, and after training."
- Brian McDonald, Service Manager - Mountain Mechanical Service, Co.
This training is designed for leaders and managers who want to take control of their business operations. Learn strategies to lead your team and departments to maximize morale, performance, and revenue. If you experience chaos in any part of your business, this is the training for you, with SOPs and skills to guide your business into 2025 and beyond.
Who Should Attend: Owners and Key Managers
A high-functioning team and process start with the very first interaction with the customer. Learn call scripts, new ways to overcome objections, and strategies to book calls and keep the board full year-round. Learn how to use data and strategies to get the right technician to the right call every time.
Who Should Attend: Customer service representatives, dispatchers, and office staff who interact with customers and handle scheduling.
"The SBE trainer flew out to visit us and do a 2-day CSR & Dispatch training. The trainer was friendly, personable, and extremely knowledgeable on the subjects.
100/10 experience. I recommend everyone to book an on-site for their company.
I would even like my dispatchers to take the service champions training to understand the techs' process better when they are with the customer. THANK YOU!"
- Jordan Alexander, Dispatch Manager - Alexander Services
