Ready to Thrive in 2025? The 2025 SBE Annual Conference – The Premier Event for HVAC, Plumbing, and Electrical Contractors is Here! Early Bird Pricing Ends 11/29 – Tickets Available Now!
CSRs and Dispatchers are the first point of contact for your business, making their roles among the most crucial for driving success. In this workshop, we will help your CSRs and Dispatchers find their purpose and career path, ensuring they are motivated and empowered. We'll explore the latest trends in outbound calling, texting, and marketing tracking, and teach attendees how to effectively quality-assure (QA) calls.
The workshop includes an engaging Script-Building session, where your team will create and refine scripts that will help them succeed in 2025 and beyond. Elevate your team's skills with hands-on scenario training that empowers CSRs and dispatchers to handle real-world challenges with confidence and efficiency. This session is designed for CSRs, Dispatchers, and Office Managers who want to enhance their skills, leave inspired, and be ready to break records!
Attendees: If you have scripts that you want to update, fine-tune, and share, bring them with you!
Who Should Attend: CSRs, Dispatchers, and Office Managers looking to elevate their skills, find their purpose, and drive success in 2025!
We're excited to announce that the new CSR & Dispatch Awards will be included in the Annual Awards Celebration! Visit the Awards page to learn more about how to qualify.
