Service Department

Elevate Your Diagnostic Skills

Your Techs, Comfort Consultants, Plumbers, and Electricians Will Walk Away Confident, Clear, and Closing More Calls with Real-Life Scenarios!

Course Outline:

In this engaging and interactive training session, technicians, comfort consultants, plumbers, and electricians will sharpen their communication and diagnostic skills through a fun and practical exercise modeled after the classic game "Guess Who."

Participants will practice the walk-around process by using specially designed cards for the homeowner, technician, comfort consultant, plumber, and electrician; participants will then ask strategic questions to identify the homeowner's problem or pain point. In addition, they will learn how to confidently talk about money and how to offer flexible payment options that meet the customer's needs and budget, ensuring a smooth conversation about pricing and payment.

What You Will Learn:

Master the Walk Around: Practice asking the right questions to quickly identify customer problems.
Enhance Communication Skills: Build confidence in engaging homeowners and gaining trust through effective dialogue.
Use Bracketing Techniques: Present solutions with "Good, Better, Best" and "Top Down" approaches to offer value-based options.
Refine Diagnostic Abilities: Improve accuracy in diagnosing issues through role-playing real-world scenarios.
Boost Closing Rates: Learn how to guide customers toward decisions that result in more closed calls and higher satisfaction.
The Money Conversation: Confidently discuss pricing and offer flexible payment options that suit the customer's needs and budget.

Attendees will leave this session with improved confidence in their diagnostic approach and an enhanced ability to build trust and rapport with homeowners while delivering exceptional service.

Who Should Attend: Technicians, Comfort Consultants, Plumbers, and Electricians seeking to elevate their communication, diagnostic, and sales skills in a hands-on and supportive environment.

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