2‑Day Regional Training

Trusted Technician

About the Training

TA 6

Turn Your Cold Season Hot - This class is designed to help technicians build trust with customers, improve average tickets, increase close rates, and enhance customer loyalty. These skills will ensure your business remains profitable through every season, especially during the slower or colder months.

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What You Will Learn:

  • Building Customer Trust: Techniques to establish strong, trust-based relationships with customers and avoid sounding like a salesperson.

  • High-Value Visits: A beginning-to-end process to run demand, maintenance, and tune-up visits that maximize opportunities

  • Increasing Close Rates: Proven methods to improve your success rate on service calls by asking questions and uncovering customer needs.

  • Customer Loyalty: Ways to keep customers coming back and using your services.

Course Outline:

  1. Introduction to Customer Trust: Understanding the importance of trust in customer relationships and what actually creates and builds trust.

  2. Effective Communication Skills: How to communicate effectively and empathetically with customers through question-asking and listening.

  3. Running a Successful Maintenance Visit: A step-by-step guide to conducting thorough and profitable maintenance visits that identify all customer needs and provide solutions.

  4. Handling Objections: Techniques to address and overcome common customer objections without sounding pushy or like a salesperson.

  5. Closing the Sale: Tips and tricks to increase your close rates and your customer satisfaction.

  6. Building Long-Term Relationships: Strategies to maintain and enhance customer loyalty.

Who Should Attend: Technicians looking to improve their customer interaction skills and maximize their revenue during maintenance visits.

Event Details

Dates: September 25 & 26, 2024

Where: Orlando, FL

Times: Wednesday, September 25, 2024 - Registration 7:30 am, Class 8:00 am - 4:00 pm

Times: Thursday, September 26, 2024 - Class 8:00 am - 4:00 pm

Lunch will be served from 11:00 AM - 12:00 PM. If you have any dietary restrictions, please let us know as soon as possible.

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