When it comes to HVAC service technicians, it's clear that there's an upper-level tier of professionals, the top HVAC technicians who are consistently outpacing their peers.They excel in both technical expertise and customer service, achieving remarkable success, customer satisfaction, and revenue generation. So, what makes them different? Let's look into the common traits that these high achievers have and what strategies they use to stand out at the top.
1. They Track and Know Their Numbers
One of the things that top HVAC technicians have in common is their detailed approach to logging every service call within the SBE App. These professionals understand the principle that "what gets measured gets managed." Without accurate and comprehensive data, it would be like embarking on a fitness journey without knowing or tracking your weight and body measurements.
Top technicians log all relevant details into the app, providing a reliable stream of real-time information. This habit not only helps them keep track of their performance but also gives them the ability to focus on specific areas of improvement, thereby promoting efficiency and growth. If you aren't currently tracking all of your numbers, you are going to be left behind by those who do.
2. Regular and Consistent Coaching
Consistent coaching based on real-time data is another hallmark of top HVAC technicians. They utilize the dashboard data from the SBE app to receive specific, constructive guidance. This feedback mechanism ensures that successful practices are reinforced and any emerging negative trends are promptly adjusted before they escalate into significant issues. The emphasis on accountability creates a culture of responsibility, which is instrumental in achieving success.
3. Incentive Compensation
Highly successful HVAC technicians are often motivated by incentive compensation structures. They're driven to generate revenue, particularly when they have a stake in the results. By strategically incentivizing the right actions, HVAC companies can spur their technicians to boost revenue generation and enhance service delivery.
These top technicians fully understand their role and purpose in an HVAC company and feel incentivized and motivated to be successful at it.
4. Goal-Oriented Approach
Setting specific and attainable goals is a common practice among top HVAC technicians. Many have their goals loaded into the SBE app, tracking their progress every day as they log their service calls. This consistent focus on goal setting boosts their motivation, encourages a growth mindset, and pushes them to continually raise the bar in their professional endeavors. Having goals is key!
5. Commitment to Training
Top technicians understand the value of continuous learning and understand they need to be investing their time in attending training sessions. Many of them report significant increases in their average tickets immediately after attending a boot camp, illustrating the value of these training opportunities. Through tools like the Trusted Technician Podcast, they can maintain their motivation and keep refining their skills and processes.
6. Proactive Selling Maintenance Agreements
The selling of maintenance agreements is a significant trait among leading HVAC technicians and shows they understand the big picture. By selling these agreements, they not only add more calls to their schedule but also work towards building pipelines for consistent future revenue. This strategy creates a regular customer base and a sense of loyalty, leading to steady business in the long run.
