Resources

Very simple, just update your SBE app from the app or play store. The web app is accessed using the same link as before app.sbeodyssey.com

No. Simply log in with your credentials used on the old app. If forgotten, simply click forgot password.

The source of our rankings on the website has changed. Zoho analytics pulls that data from our old app’s database. That’ll be resolved this week. For live rankings, you can check on the web or mobile app.

For those that had multiple organizations in the app to reflect departments, they have been combined into a single organization. To see the different departments, simply hover over dashboards. You’ll see departments that apply to your company. These include Service, Sales, Plumbing, and Electrical. Simply select the department you want to review.

Send a ticket to support@sbeodyssey.com and we’ll combine them for you. Note the emails associated with the user and which one to move everything to.

With this project, we’re cleaning up the opportunity and job types. Some opportunity and job types were eliminated (too many duplicate names), but were re-assigned to the new type. If you need help locating anything, please submit a support ticket at support@sbeodyssey.com

No. All of the old opportunity/job types have been hidden from being selected. Some have been combined with others. Revenue associated with those jobs is still reflected in dashboard totals and rankings. IT can provide further answers if it’s ever questioned and can be restored if needed. Consider it hidden, not deleted.

Chris and Danielle are going to be available to work with our contractors. You can reserve time with them using this Apptoto link https://sbeapprollout.apptoto.com/