2‑Day Regional Training

Trusted Technician (Level 2)

Date: April 22 & 23, 2025
Location: Virginia Beach, VA
Member Cost: $900/person
Non-Member Cost: $1,200/person

About the Training

Congratulations on becoming a Level 2 Trusted Technician.
This training is designed for technicians who already have the foundation of the Trusted Technician dialed in and are looking for advanced techniques and a deeper dive into the step-by-step process.

One of the most essential skills you will learn is identifying which process tools to use with your customer during the call. This skill will allow you to effectively communicate their system’s issues or problems, how they impact their everyday life, and how to get them to take action.

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What You Will Learn:

Identifying and Handling Customer’s Defense Against the Salesman.
Why Having a Process is Critical to Your Success.
Two Types of Technicians
Deeper dive into the Step by Step Process.
- Best Way to Show Them What You Are Doing.
- How to Discover Issues and Problems Together.
- How to Better Communicate Issues and Problems Using Our Inspection/Report Card.
- How to Get a Commitment From the Customer to Solve Problems.

This is a real workshop -

Not your regular sit in your seat and listen to the trainer for 8 hours. We’ll be learning and implementing every skill and technique covered.

Criteria to Attend This Training: You are already in the level 2 virtual Trusted Technician class, or you’ve attended at least 1 in-person Trusted Technician training in the last year.

Who Should Attend: Advanced technicians who want to enhance their ability to provide more value to customers and increase their annual revenue.

Event Details

Dates: April 22 & 23, 2025

Where: Venue TBD

Times: Tuesday, April 22, 2025 - Registration 7:30 am, Class 8:00 am - 4:00 pm

Times: Wednesday, April 23, 2025 - Class 8:00 am - 4:00 pm

Lunch will be served from 11:00 AM - 12:00 PM. If you have any dietary restrictions, please let us know as soon as possible.

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