Stay ahead of the competition and make 2025 your most successful year yet: Register for 2025 Training Now! Training locations include Richmond, Nashville, Phoenix, Charlotte, Dallas, and more.
Trusted Plumber
Date: June 17 & 18, 2025
Location: Charlotte, NC
Member Cost: $900/person
Non-Member Cost: $1,200/person
This training is designed to help plumbers build trust with customers, open more opportunities, increase close rates, and improve their annual revenue. These skills will show growth within your business, building each plumber to generate more and have a successful summer.
Building Customer Trust: Techniques to establish strong, trust-based relationships with customers and avoid sounding like a salesperson.
High-Value Visits: A beginning-to-end process to run demand visits that maximize opportunities.
Increasing Close Rates: Proven methods to improve your success rate on service calls by asking questions and uncovering customer needs.
Customer Loyalty: Ways to keep customers coming back and using your services.
Introduction to Customer Trust: Understanding the importance of trust in customer relationships and what actually creates and builds trust.
Effective Communication Skills: How to communicate effectively and empathetically with customers through question-asking and listening.
Capitalize on Demand Calls: One of the most essential skills you will learn is pinpointing which process and tools to use with your customer during the call to identify all customer needs and provide solutions.
Closing the Sale: Tips and tricks to increase your close rates and your customer satisfaction.
Building Long-Term Relationships: Strategies to maintain and enhance customer loyalty.
Who Should Attend: Plumbers who want to enhance their ability to provide more value to customers and increase their annual revenue.
Dates: June 17 & 18, 2025
Where: Venue TBD
Times: Tuesday, June 17, 2025 - Registration 7:30 am, Class 8:00 am - 4:00 pm
Times: Wednesday, June 18, 2025 - Class 8:00 am - 4:00 pm
Lunch will be served from 11:00 AM - 12:00 PM. If you have any dietary restrictions, please let us know as soon as possible.
