SBE Partner

Avoca AI

Increase revenue with the most powerful and customized AI platform for the trades

The most complete AI platform for the trades

Avoca’s best-in-class AI answering service is tailored to your brand, follows up with your leads via text and outbound calls, and can transfer calls to their AI-powered human call center 24/7. They work seamlessly with your CSR team, QA their calls, surface analytics, and even re-classify calls. They also provide web tools, like scheduling or chat.

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Testimonial

Bryan Enders, President HL Bowman

“We run a $100M business with only 9 CSRs because Avoca handles 70-80% of our calls. Our revenue is up 50%, and we haven’t increased our marketing budget.”

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SBE members who use Avoca are winning

27%Higher Booking Rates
45%Payroll Savings
12%Higher Customer Satisfaction

An augmentation of your CSR Team

Most AI CSR companies aim to replace your CSRs. Avoca aims to make your team best-in-class. Their AI CSR solution is deeply integrated and customized. Their human call center uses AI to delight customers 24/7. Their Analytics product boosts CSRs performance and ensures accurate data. In short, you can let Avoca's AI handle calls and elevate your CSRs to higher roles.

Exclusive Rebate for SBE Members

SBE members will be eligible for a special rebate once onboarding has kicked off.

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Frequently Asked Questions

How’s Avoca different from other AI CSR solutions?
Unlike AI CSR tools, Avoca is a one-stop shop covering the entire lead acquisition and conversion journey via a combination of AI and humans. Their AI CSR platform has the deepest integrations and the most advanced features-- like multi-booking, full AI rescheduling, or booking windows, and its AI models are trained on more data because they have more and larger customers and because of the data they gather from their analytics platform. Additionally, they've built an AI-powered human call center to handle your AI-averse customers seamlessly and with zero hold times, 24/7. Founded by MIT research and built by engineers from the best programs in America, Avoca is trusted by the biggest household names in home services, some of which use Avoca for 80% of their call volume.
Can customers tell it’s an AI?
According to customer sentiment analysis, 85% of callers can’t tell they are speaking to an AI. Of the 15% who can tell, ~20% proceed by treating it like a bot, ~30% ask to be transferred to a human, and ~50% actually offer a compliment!
What happens if the AI can’t answer a question?
Their Human-in-the-Loop system allows seamless transfer to a live agent—your team or Avoca's—ensuring no lead is lost. Avoca's human team works 24/7/365 and is a true extension of your team: their AI prompts enable their team to provide consistently accurate answers, with zero hold times, and in the same tone that your most tenured CSR would. Further, if the AI can't answer a question once, Avoca will catch that miss and update the bot– never making the same mistake twice.
Is there a support team I can contact?
Yes – Avoca will assign you a U.S.-based Customer Success Manager to assist with your needs. They also have self-serve features for your convenience.
What kind of ROI can I expect?
Because they custom-build every bot to be a true extension of your team, onboarding can take up to a month. After 3 months, most customers see 85%+ true booking rates (an average 27% lift), 0% abandonment, much better CSR performance and job satisfaction, and a 12% increase in customer satisfaction compared to their previous answering service.