With over 8 years’ experience as an Operations Manager for a multi-location retail company, Laura brings an abundance of business experience to the team. She oversaw 7 locations in Arizona and Nevada, including 60 employees and 100 independent contractors. She facilitated all training, for customer service, sales, and management. Laura also shared the responsibility of writing and implementing all training and operational SOPs for the company. In addition to Laura’s operations management, she has over 15 years experience in customer service and retail management.
For the past 2 years, Laura held the Lead Contract Coordinator position with George Brazil HVAC. As result, she has extensive experience in scheduling, dispatch, contract coordinating and customer service.
Laura is excited to be part of the SBE Coaching team, and coach her clients to new levels of success.