Regional Training

Learn the secrets of million-dollar service technicians.​

​Without a constant focus on the skills needed to make money - you lose.

• Average Tickets Drop
• Close Rates Drop
• Morale Suffers
• Top Performers Leave
• Poor Performers Stay
• Cash Disappears

Eliminate distractions of the day-to-day operations in your business while preparing your teams to crush and dominate your competition.

Coming to a City Near You

• April 4-5, 2023 - San Diego, CA
• April 18-19, 2023 - Austin, TX
• May 2-3, 2023 - Richmond, VA
• May 16-17, 2023 - Charlotte, NC

The #1 problem in business today is communication.

During this 2-day training, we help you build a structure that maintains open lines of communication, resolves conflicts and helps you consistently communicate in a positive manner while still holding everyone in the business accountable for results.

• Communicate effectively with employees
• Build trust by asking the right questions
• Differentiate yourself and build value
• Build a team of Trusted Advisors
• Create lasting, productive relationships with your customers

Coming to a City Near You

• May 4-5, 2023 - Richmond, VA
• May 18-19, 2023 - Charlotte, NC

#1 of the 2 most important positions in the business

In the CSR class, they will learn the most common CSR problems and build a plan to overcome them. They will recognize the importance of their role in the business and be able to impact the business because of it.

• Identify and evaluate the key points to a successful call using the CSR scorecard
• Confidently pick up the phone and book appointments on demand
• Deliver 100% customer satisfaction even with difficult customers
• Create a personal mission statement
• Create exciting goals and have fun by playing games
• Walk away with a CSR dashboard for tracking progress

Upcoming Dispatch Champions

• April 4-5, 2023 - Nashville, TN

#2 of the 2 most important positions in the business

In the Dispatch class, they will see how impactful they can be in increasing the company's revenue. We will teach them how to identify the most common dispatch problems and build a plan to overcome them by understanding the following key elements:

• Confidently run the dispatch board with a productive schedule
• Identify & evaluate the key points to helping a technician run a productive call with the dispatch debrief
• Learn quick & easy ways to get the technician on the right call
• Create a personal mission statement
• Create exciting goals and have fun by playing games
• Walk away with a solid understanding of how to get the right technician on the right call

Upcoming Dispatch Champions

• April 18-19, 2023 - Nashville, TN